Skip to main content
A contact point is a named, reusable notification destination. Each contact point can contain one or more integrations, individual channel configurations such as an email address, a Slack webhook, a Microsoft Teams connector, a PagerDuty integration, or a VictorOps endpoint. When an alert fires, notifications are sent through every integration attached to the linked contact point.

Create a contact point

1

Navigate to Contact Points

In the sidebar, go to Alerting and click the Contact Point tab. You’ll see all existing contact points for your organisation. Click Add a Contact Point.Contact Points dashboard
2

Fill in metadata

Provide a unique Name for the contact point and an optional Description for additional context.Add Contact Point: Meta Data section
3

Add an integration

Click Add Integration and select a channel type (Email, Slack, Teams, PagerDuty, or VictorOps). Fill in the required fields and click Save. See the Supported channel types section below for detailed setup instructions per channel.You can add multiple integrations to a single contact point, all of them will be notified when an alert fires.
4

Save

Click Create Contact Point.

Supported channel types

Email

Send notifications to one or more email addresses

Slack

Post notifications to a Slack channel via incoming webhook
https://mintcdn.com/simplismart-3f10d72e/ER67ub_w7E_QI1A5/images/observability/alerting/teams.svg?fit=max&auto=format&n=ER67ub_w7E_QI1A5&q=85&s=1f97f5bf3958adb31790bfe227e5c90f

Microsoft Teams

Post notifications to a Teams channel via incoming webhook
https://mintcdn.com/simplismart-3f10d72e/ER67ub_w7E_QI1A5/images/observability/alerting/pagerduty.svg?fit=max&auto=format&n=ER67ub_w7E_QI1A5&q=85&s=f33389ab2fa77510129a44cd8d0c99e6

PagerDuty

Create PagerDuty incidents when alerts fire
https://mintcdn.com/simplismart-3f10d72e/ER67ub_w7E_QI1A5/images/observability/alerting/victorops.svg?fit=max&auto=format&n=ER67ub_w7E_QI1A5&q=85&s=06c0bcbf506b0843e1c059022e5457a1

VictorOps

Send alert notifications to VictorOps (Splunk On-Call) via REST endpoint

Edit a contact point

Open the contact point and click Edit in the top-right corner. Update the fields you want to change and save.
Sensitive fields such as webhook URLs and API keys are masked after saving. Leave them blank when editing to keep the existing value; fill them in only if you want to replace them.

Delete a contact point

Open the contact point, click the menu in the top-right corner, and select Delete. Before deleting, check the Alert Rules connected panel on the right side of the detail page, it lists every alert rule currently using this contact point. A contact point cannot be deleted while it is linked to alert rules. Remove or reassign those rules first, then delete. Contact point detail page showing Edit, Clone, Delete options and connected alert rules